Privacy Policy

AOC Platform ("we," "us," or "our") operates the AOC mobile application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1.1 Personal Information
We may collect the following personal information when you register for or use the Service:

• Identity Information: Full name, employee ID, role/position, and profile photo.


• Contact Information: Phone number and email address.


• Account Credentials: Username and encrypted password.

1.2 Location Data
With your explicit consent, we collect real-time GPS location data from your device. This data is essential for:

• Ambulance dispatch and tracking during emergency operations.


• Calculating estimated arrival times (ETA) to incident scenes and hospitals.


• Routing optimization and navigation assistance.


• Operational monitoring and historical trip recording.

Location data is collected only while the application is in active use or running as a background service during active duty shifts.

1.3 Device Information
We automatically collect certain device information, including:

• Device model, operating system, and version.


• Unique device identifiers (Device ID).


• Network connection type and status.


• Push notification tokens (FCM tokens).

1.4 Operational Data
During use of the Service, we collect data related to emergency medical operations:

• Mission/case assignments, status updates, and timestamps.


• Patient assessment data (collected by authorized medical personnel only).


• Communication logs between dispatch and field units.


• Ambulance status changes and availability records.

1.5 Usage Data
We collect information about how you interact with the Service, including login/logout times, feature usage patterns, and error/crash reports.

We use the collected information for the following purposes:

• Service Operations: To provide, maintain, and improve the emergency medical dispatch and ambulance management service.


• Emergency Response: To facilitate rapid ambulance dispatch, real-time tracking, and coordination during medical emergencies.


• Communication: To send operational notifications, alerts, mission assignments, and critical updates through push notifications.


• Authentication: To verify your identity, manage account access, and ensure only authorized personnel access the system.


• Analytics: To analyze operational performance, response times, and service quality metrics for improvement purposes.


• Compliance: To comply with legal obligations, regulatory requirements, and internal operational policies.


• Safety: To ensure the safety of patients, medical personnel, and the public during emergency operations.

We do not sell your personal information. We may share your information in the following circumstances:

• Authorized Organizations: With emergency medical service organizations, hospitals, and government agencies as required for emergency operations.


• Service Providers: With third-party service providers who assist in operating our Service (e.g., cloud hosting, push notification services), subject to strict data protection agreements.


• Legal Requirements: When required by law, regulation, legal process, or governmental request.


• Safety: When we believe disclosure is necessary to protect the safety, rights, or property of our users, the public, or AOC Platform.

We implement appropriate technical and organizational security measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS).


• Secure authentication with session token management.


• Role-based access controls limiting data access to authorized personnel.


• Regular security audits and monitoring.


• Secure server infrastructure with restricted access.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide the Service. Operational data (mission records, trip logs) may be retained for longer periods as required by regulatory obligations or for historical analysis purposes. When data is no longer needed, it is securely deleted or anonymized.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data.


• Correction: Request correction of inaccurate data.


• Deletion: Request deletion of your personal data, subject to legal and operational requirements.


• Restriction: Request restriction of processing in certain circumstances.


• Portability: Request transfer of your data in a structured, machine-readable format.


• Withdrawal of Consent: Withdraw consent for location tracking or other optional data collection at any time through device settings.

To exercise any of these rights, please contact us using the information provided below.

You can control location data collection through your device's operating system settings. Disabling location services may limit certain features of the Service, particularly those related to real-time dispatch and navigation. Your organization's operational policies may require location services to be enabled during duty hours.

The Service uses push notifications for critical operational communications, including mission assignments and emergency alerts. You can manage notification preferences through your device settings, but disabling notifications may impact your ability to receive time-sensitive operational information.

The Service is designed for use by authorized emergency medical service personnel and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

AOC Platform
Email: support@aocplatform.com
Website: https://aocplatform.com